Política de reembolso

365 day returns and exchanges. 

• That's right! You have a full year from your purchase date to return your order or exchange it!  

Starting online returns is easy

• Log in with your order number and your email or phone number.
• Open your order history, choose the order and items you want to return or exchange, and follow the 4-step flow to submit the request.
• After approval, you will receive email updates with shipping instructions.

What items are returnable? (eligible for returns)

• You can request a return within 365 days of the purchase date of your order.
• Items must be unused, unwashed and in original, resale-ready condition.
• Please keep the original packaging and all tags intact.
• You also need the receipt or proof of purchase.

What items and exceptions are non-refundable?

• Gift cards.
• Items that were 50% off at the time of purchase are not returnable or refundable. All sales are final on those items.

Damaged or defective items

• If something arrives damaged or defective, that’s on us — we’ll cover it. Just contact us :)

Exchanges

• The fastest way to get the exact style or preferred size you want is to purchase it so we can ship that out right away for you. Send back what you no longer want and we'll handle the refund once the item gets back to us.

Refund solutions

• Refund to original payment method.
  

How soon will I get my refund?

• After processing, you will receive a refund email confirmation. The refund may take 1-3 business days to reach your original payment method.